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1

More Than Words: The Influence of Affective Content and Linguistic Style Matches in Online Reviews on Conversion Rates

Ludwig, Stephan, de Ruyter, Ko, Friedman, Mike, Brüggen, Elisabeth C, Wetzels, Martin, Pfann, Gerard

Journal:

Journal of Marketing

Year:

2013

Language:

english

File:

PDF, 193 KB

english, 2013

2

Augmented reality marketing: A technology-enabled approach to situated customer experience

Chylinski, Mathew, Heller, Jonas, Hilken, Tim, Keeling, Debbie Isobel, Mahr, Dominik, de Ruyter, Ko

Journal:

Australasian Marketing Journal (AMJ)

Year:

2020

File:

PDF, 687 KB

2020

3

What drives consumers to shop online? A literature review

Perea y Monsuwé, Toñita, Dellaert, Benedict G.C., de Ruyter, Ko

Journal:

International Journal of Service Industry Management

Year:

2004

Language:

english

File:

PDF, 183 KB

english, 2004

4

Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction

Bloemer, Josée, de Ruyter, Ko, Peeters, Pascal

Journal:

International Journal of Bank Marketing

Year:

1998

Language:

english

File:

PDF, 129 KB

english, 1998

5

Role stress in call centers: Its effects on employee performance and satisfaction

Ko de Ruyter, Martin Wetzels, Richard Feinberg

Journal:

Journal of Interactive Marketing

Year:

2001

Language:

english

File:

PDF, 207 KB

english, 2001

6

The Extended Transportation-Imagery Model: A Meta-Analysis of the Antecedents and Consequences of Consumers' Narrative Transportation

van Laer, Tom, de Ruyter, Ko, Visconti, Luca M., Wetzels, Martin

Journal:

Journal of Consumer Research

Year:

2014

Language:

english

File:

PDF, 1.14 MB

english, 2014

7

When nothing is what it seems: A digital marketing research agenda

Ruyter, Ko de, Isobel Keeling, Debbie, Ngo, Liem Viet

Journal:

Australasian Marketing Journal (AMJ)

Year:

2018

Language:

english

File:

PDF, 287 KB

english, 2018

8

Unraveling the Personalization Paradox: The Effect of Information Collection and Trust-Building Strategies on Online Advertisement Effectiveness

Aguirre, Elizabeth, Mahr, Dominik, Grewal, Dhruv, de Ruyter, Ko, Wetzels, Martin

Journal:

Journal of Retailing

Year:

2015

Language:

english

File:

PDF, 1.71 MB

english, 2015

9

Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?

Schepers, Jeroen, Falk, Tomas, Ruyter, Ko de, Jong, Ad de, Hammerschmidt, Maik

Journal:

Journal of Marketing

Year:

2012

Language:

english

File:

PDF, 203 KB

english, 2012

10

Return on Interactivity: The Impact of Online Agents on Newcomer Adjustment

Köhler, Clemens F, Rohm, Andrew J, de Ruyter, Ko, Wetzels, Martin

Journal:

Journal of Marketing

Year:

2011

Language:

english

File:

PDF, 283 KB

english, 2011

11

Cutting through Content Clutter: How Speech and Image Acts Drive Consumer Sharing of Social Media Brand Messages

Ordenes, Francisco Villarroel, Grewal, Dhruv, Ludwig, Stephan, Ruyter, Ko De, Mahr, Dominik, Wetzels, Martin, Kopalle, Praveen

Journal:

Journal of Consumer Research

Year:

2018

Language:

english

File:

PDF, 1.22 MB

english, 2018

12

Making omnichannel an augmented reality: the current and future state of the art

Hilken, Tim, Heller, Jonas, Chylinski, Mathew, Keeling, Debbie Isobel, Mahr, Dominik, de Ruyter, Ko

Journal:

Journal of Research in Interactive Marketing

Year:

2018

Language:

english

File:

PDF, 661 KB

english, 2018

13

What's Mine Is a Hologram? How Shared Augmented Reality Augments Psychological Ownership

Carrozzi, Amelia, Chylinski, Mathew, Heller, Jonas, Hilken, Tim, Keeling, Debbie I., de Ruyter, Ko

Journal:

Journal of Interactive Marketing

Year:

2019

Language:

english

File:

PDF, 1.73 MB

english, 2019

14

Commitment in auditor–client relationships: antecedents and consequences

Ko de Ruyter, Martin Wetzels

Journal:

Accounting, Organizations and Society

Year:

1999

File:

PDF, 1.41 MB

1999

15

Linking perceived service quality and service loyalty: a multi‐dimensional perspective

Bloemer, Josée, de Ruyter, Ko, Wetzels, Martin

Journal:

European Journal of Marketing

Year:

1999

Language:

english

File:

PDF, 484 KB

english, 1999

16

Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior

Jasmand, Claudia, Blazevic, Vera, de Ruyter, Ko

Journal:

Journal of Marketing

Year:

2012

Language:

english

File:

PDF, 295 KB

english, 2012

17

The playground effect: How augmented reality drives creative customer engagement

Jessen, Alexander, Hilken, Tim, Chylinski, Mathew, Mahr, Dominik, Heller, Jonas, Keeling, Debbie Isobel, de Ruyter, Ko

Journal:

Journal of Business Research

Year:

2020

File:

PDF, 822 KB

2020

18

Service firms and customer loyalty programs: a regulatory fit perspective of reward preferences in a health club setting

Ahmad Daryanto, Ko de Ruyter, Martin Wetzels, Paul G. Patterson

Journal:

Journal of the Academy of Marketing Science

Year:

2010

Language:

english

File:

PDF, 266 KB

english, 2010

19

Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style

Willemijn M. van Dolen, Pratibha A. Dabholkar, Ko de Ruyter

Journal:

Journal of Retailing

Year:

2007

Language:

english

File:

PDF, 623 KB

english, 2007

20

GOSIP in Cyberspace: Conceptualization and Scale Development for General Online Social Interaction Propensity

Blazevic, Vera, Wiertz, Caroline, Cotte, June, de Ruyter, Ko, Keeling, Debbie Isobel

Journal:

Journal of Interactive Marketing

Year:

2014

Language:

english

File:

PDF, 441 KB

english, 2014

21

LES FORMES ALTERNATIVES DE COMMUNICATION EN MARKETING || La satisfaction envers les discussions en ligne de clients : l'influence des attributs technologiques perçus, des caractéristiques du groupe de discussion et du style de communication du conseiller

Willemijn M. van Dolen, Pratibha A. Dabholkar and Ko de Ruyter

Journal:

Recherche et Applications en Marketing

Year:

2007

File:

PDF, 3.41 MB

2007

22

Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences

Hilken, Tim, de Ruyter, Ko, Chylinski, Mathew, Mahr, Dominik, Keeling, Debbie I.

Journal:

Journal of the Academy of Marketing Science

Year:

2017

Language:

english

File:

PDF, 988 KB

english, 2017

23

How value co-creation and co-destruction unfolds: a longitudinal perspective on dialogic engagement in health services interactions

Keeling, Debbie Isobel, Keeling, Kathleen, de Ruyter, Ko, Laing, Angus

Journal:

Journal of the Academy of Marketing Science

Year:

2020

File:

PDF, 884 KB

2020

24

Antecedents of Commitment and Trust in Customer–Supplier Relationships in High Technology Markets

Ko de Ruyter, Luci Moorman, Jos Lemmink

Journal:

Industrial Marketing Management

Year:

2001

Language:

english

File:

PDF, 137 KB

english, 2001

25

An assessment of value creation in mobile service delivery and the moderating role of time consciousness

Mirella Kleijnen, Ko de Ruyter, Martin Wetzels

Journal:

Journal of Retailing

Year:

2007

Language:

english

File:

PDF, 343 KB

english, 2007

26

Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions

Marcel van Birgelen, Ad de Jong, Ko de Ruyter

Journal:

Journal of Retailing

Year:

2006

Language:

english

File:

PDF, 183 KB

english, 2006

27

In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts

Tom van Laer, Ko de Ruyter

Journal:

International Journal of Research in Marketing

Year:

2010

Language:

english

File:

PDF, 337 KB

english, 2010

28

Destination Social Business: Exploring an Organization's Journey with Social Media, Collaborative Community and Expressive Individuality

Weinberg, Bruce D., de Ruyter, Ko, Dellarocas, Chrysanthos, Buck, Michael, Keeling, Debbie Isobel

Journal:

Journal of Interactive Marketing

Year:

2013

Language:

english

File:

PDF, 290 KB

english, 2013

29

On the relationship between store image, store satisfaction and store loyalty

Bloemer, Josée, de Ruyter, Ko

Journal:

European Journal of Marketing

Year:

1998

Language:

english

File:

PDF, 114 KB

english, 1998

30

Regulatory fit: A meta-analytic synthesis

Motyka, Scott, Grewal, Dhruv, Puccinelli, Nancy M., Roggeveen, Anne L., Avnet, Tamar, Daryanto, Ahmad, de Ruyter, Ko, Wetzels, Martin

Journal:

Journal of Consumer Psychology

Year:

2014

Language:

english

File:

PDF, 759 KB

english, 2014

31

Take it or leave it: Using regulatory fit theory to understand reward redemption in channel reward programs

Keeling, Debbie Isobel, Daryanto, Ahmad, de Ruyter, Ko, Wetzels, Martin

Journal:

Industrial Marketing Management

Year:

2013

Language:

english

File:

PDF, 853 KB

english, 2013

32

Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams

Jong, Ad de, Ruyter, Ko de, Lemmink, Jos

Journal:

Journal of Marketing

Year:

2004

Language:

english

File:

PDF, 144 KB

english, 2004

33

Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study

Elisabeth Deutskens, Ko De Ruyter, Martin Wetzels and Paul Oosterveld

Journal:

Marketing Letters

Year:

2004

Language:

english

File:

PDF, 1.69 MB

english, 2004

34

It's a brand new world: Teaching brand management in virtual environments

Belei, Nina, Noteborn, Gwen, de Ruyter, Ko

Journal:

Journal of Brand Management

Year:

2011

Language:

english

File:

PDF, 163 KB

english, 2011

35

Comparing the Generalizability of Online and Mail Surveys in Cross-National Service Quality Research

Elisabeth Deutskens, Ad de Jong, Ko de Ruyter and Martin Wetzels

Journal:

Marketing Letters

Year:

2006

Language:

english

File:

PDF, 1.27 MB

english, 2006

36

Untangling a Web of Lies: Exploring Automated Detection of Deception in Computer-Mediated Communication

Ludwig, Stephan, van Laer, Tom, de Ruyter, Ko, Friedman, Mike

Journal:

Journal of Management Information Systems

Year:

2016

Language:

english

File:

PDF, 376 KB

english, 2016

37

Categorical versus dimensional thinking: improving anti-stigma campaigns by matching health message frames and implicit worldviews

Meyer, Jan-Hinrich, De Ruyter, Ko, Grewal, Dhruv, Cleeren, Kathleen, Keeling, Debbie Isobel, Motyka, Scott

Journal:

Journal of the Academy of Marketing Science

Year:

2019

Language:

english

File:

PDF, 2.21 MB

english, 2019

38

Seeing with the Customerâs Eye: Exploring the Challenges and Opportunities of AR Advertising

de Ruyter, Ko, Heller, Jonas, Hilken, Tim, Chylinski, Matthew, Keeling, Debbie I., Mahr, Dominik

Journal:

Journal of Advertising

Year:

2020

File:

PDF, 626 KB

2020

39

Consumer adoption of wireless services: Discovering the rules, while playing the game

Mirella Kleijnen, Ko de Ruyter, Martin Wetzels

Journal:

Journal of Interactive Marketing

Year:

2004

Language:

english

File:

PDF, 107 KB

english, 2004

40

The role of corporate image and extension similarity in service brand extensions

Ko de Ruyter, Martin Wetzels

Journal:

Journal of Economic Psychology

Year:

2000

Language:

english

File:

PDF, 195 KB

english, 2000

41

Consumer ethnocentrism in international services marketing

Ko de Ruyter, Marcel van Birgelen, Martin Wetzels

Journal:

International Business Review

Year:

1998

Language:

english

File:

PDF, 329 KB

english, 1998

42

Consumer Cynicism toward Collective Buying: The Interplay of Others’ Outcomes, Social Value Orientation, and Mood

Willemijn M. van Dolen, David de Cremer, Ko de Ruyter

Journal:

Psychology and Marketing

Year:

2012

Language:

english

File:

PDF, 667 KB

english, 2012

43

An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction

Willemijn van Dolen, Ko de Ruyter, Jos Lemmink

Journal:

Journal of Business Research

Year:

2004

Language:

english

File:

PDF, 165 KB

english, 2004

44

E-tailers versus retailers: Which factors determine consumer preferences

Cherie Keen, Martin Wetzels, Ko de Ruyter, Richard Feinberg

Journal:

Journal of Business Research

Year:

2004

Language:

english

File:

PDF, 228 KB

english, 2004

45

The impact of attitude strength on the acceptance of green services

Josée Bloemer, Ko de Ruyter

Journal:

Journal of Retailing and Consumer Services

Year:

2001

Language:

english

File:

PDF, 135 KB

english, 2001

46

Antecedents and consequences of role stress of retail sales persons

Martin Wetzels, Ko de Ruyter, Josée Bloemer

Journal:

Journal of Retailing and Consumer Services

Year:

2000

Language:

english

File:

PDF, 164 KB

english, 2000

47

Customer Loyalty in High and Low Involvement Service Settings: The Moderating Impact of Positive Emotions

Bloemer, Josee, de Ruyter, Ko

Journal:

Journal of Marketing Management

Year:

1999

Language:

english

File:

PDF, 1.01 MB

english, 1999

48

The power of perceived service quality in international marketing channels

de Ruyter, Ko, Wetzels, Martin, Lemmink, Jos

Journal:

European Journal of Marketing

Year:

1996

Language:

english

File:

PDF, 182 KB

english, 1996

49

Focus versus nominal group interviews: a comparative analysis

Journal:

Marketing Intelligence & Planning

Year:

1996

Language:

english

File:

PDF, 154 KB

english, 1996

50

Moments of sorrow and joy

Odekerken‐Schröder, Gaby, van Birgelen, Marcel, Lemmink, Jos, de Ruyter, Ko, Wetzels, Martin

Journal:

European Journal of Marketing

Year:

2000

Language:

english

File:

PDF, 176 KB

english, 2000